AI Receptionist
Smith.ai
AI receptionist backed by live agents, positioned for call answering, caller intake, and human escalation.
Quick facts
Agent category
Receptionist Agent
Call direction
Inbound
Channel
Phone, Chat, CRM handoff
Human handoff
Yes
Audience
Customer-facing
Setup complexity
Low to moderate managed setup
Pricing model
Plan/service pricing; verify live-agent coverage
What this agent does
Smith.ai combines AI receptionist automation with live-agent support. It is relevant for businesses that want call intake and answering but still value a human-backed escalation path for callers.
Best fit
- Professional services
- Human-backed answering
- Lead intake
Not a fit
- Developer-first custom phone agents
- Teams wanting only software without service support
- Meeting note workflows
Actions it can take
- Answer calls
- Collect intake details
- Escalate to live agents
- Hand off caller information
Knowledge sources
- Business intake rules
- Call summaries
- CRM context where connected
Integrations
Setup complexity
Low to moderate managed setup
Pricing model
Plan/service pricing; verify live-agent coverage
Phone details
Call direction
Inbound
Human handoff
Yes
Call recording
Verify
Latency and interruption notes
Review where AI stops and live agents take over, plus summary and routing accuracy.
Phone number support
Verify forwarding, number, and coverage options with Smith.ai.
CRM support
CRM handoff is a key fit area; confirm supported systems and write permissions.
Strengths
- Human-backed escalation
- Professional-services fit
- Caller intake
- Managed service support
Limitations
- Not a developer-first custom platform
- Live service packaging matters
- Software-only buyers may prefer another fit
Compliance notes
- Review live-agent access, call recording consent, client confidentiality, and CRM write permissions.
Source and last updated
Last updated: 2026-05-16
Smith.ai positions this as AI receptionist plus live-agent support. Verify current plan details. This profile is based on publicly available information and editorial research. Verify current details with the vendor before purchase or deployment.
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